bdjali's Privacy Policy

1 What information do we collect?

bdjali collects information from its users in two main categories: information you provide directly, and information collected automatically from your usage patterns. Details of this information are given below.

1.1 Information Provided Directly

This includes information you provide yourself during registration, login, or use of the service:

• Full name and date of birth
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay number or bank account details (for processing transactions)
• National ID card or other identity verification document details (when identity verification is required)
• Account password and security question answers
• Messages and communication details submitted via support tickets or live chat

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information (browser, operating system)
• Login time and date, and session duration
• Information about page visits and click patterns
• Browsing information collected through cookies and similar technologies
• Geolocation data (solely for the purpose of ensuring service security)

2 Purpose of data use

bdjali uses the collected information for the purposes below. We never use your information for unnecessary or unauthorized purposes.

• Account management and identity verification: To complete registration and ensure account security.
• Financial transaction processing: To correctly complete deposit and withdrawal requests.
• Customer support: To resolve issues via live chat or email.
• Technical improvements: To improve platform performance and user experience.
• Fraud prevention and security: To detect and stop suspicious activity.
• Responsible gaming: To monitor user gaming behavior and provide assistance when needed.
• Legal compliance: To comply with applicable laws and regulations.
• Promotional communications: To inform you about bonuses and offers, with your consent.

3 Data sharing and third parties

bdjali does not sell your personal information to third parties. However, information may be shared in specific circumstances, as described below.

3.1 Service Provider Partners

Certain trusted third parties provide payment gateway, technical support, or security analysis services to operate our platform. These partners are given access only to the information necessary to carry out their respective responsibilities, and they operate under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information pursuant to a court order, government authority directive, or other legal requirement. In such cases we will always follow applicable law.

3.3 Business Transfers

In the event of a future merger, acquisition, or asset transfer, user information may be transferred. In such circumstances we will notify you in advance.

4 Cookies and tracking technologies

bdjali uses cookies and similar technologies to improve platform performance and personalize the user experience.

4.1 Types of Cookies

• Essential cookies: Necessary for maintaining login status and ensuring secure browsing.
• Functional cookies: For remembering your preferences and settings.
• Analytics cookies: For understanding platform usage patterns and improving the service.

4.2 Cookie Controls

You can block or delete cookies through your browser settings. Please note that disabling essential cookies may limit some platform functionality.

5 Data security measures

bdjali has adopted industry-standard technical and administrative measures to protect your personal information.

• SSL encryption: Our entire platform is secured by SSL (Secure Sockets Layer) technology, which encrypts data in transit.
• Restricted access: Only authorized personnel can access your information, and they are bound by confidentiality agreements.
• Two-factor authentication (2FA): A two-factor authentication option is provided to enhance account security.
• Regular security audits: Our systems undergo regular security testing.
• Payment data protection: Financial transaction data is processed according to the highest security standards.

However, no method on the internet is 100% secure. In the event of a security breach, we will notify you in a timely manner in accordance with applicable law.

6 Data retention period

bdjali retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active
• The need to meet applicable legal or regulatory obligations
• The need to handle potential disputes or legal claims
• Fraud prevention and security purposes

Some information may be retained for a specified period after your account is closed. Once that period has passed, the information is securely deleted or anonymized.

7 Your rights and choices

bdjali believes you should have full control over your own information. Your rights are described below:

7.1 Data Access and Review

You can view and review the information held in your account at any time. Some information can be edited directly from your profile.

7.2 Data Correction

If any information is incorrect or out of date, you can contact our support team to have it corrected.

7.3 Opting Out of Promotional Communications

If you no longer wish to receive emails or messages about bonuses or offers, let our support team know — we will respect your preference.

7.4 Account Closure Request

You may request to close your account at any time. To make a request, contact us via live chat or support email.

8 Protection of minors' data

bdjali's services are intended only for persons aged 21 and over. We do not knowingly collect information from any minor. Age is verified at the time of registration.

If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. Parents or guardians with any concerns may contact us via support email.

9 Third-party links and services

Our platform may include services from game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft) and payment providers (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies that govern their data collection practices.

bdjali is not responsible for the privacy practices of these third parties. You are advised to read their privacy policies before using their services.

10 International data transfers

For the operation of our services, information may in some cases be processed outside Bangladesh. In such cases we ensure that:

• The receiving party maintains appropriate protection standards.
• The transfer is carried out solely for the purposes described in this Policy.
• The applicable legal framework is followed.

11 Policy changes and updates

bdjali reserves the right to modify this Privacy Policy at any time. For significant changes, we will:

• Publish the updated date on this page.
• Notify registered users via email or through the platform.

If you continue to use the platform after the revised Policy is published, you will be considered to have accepted the revised terms. You are advised to review this page regularly.

12 Contact us

If you have any questions, feedback, or complaints about this Privacy Policy, please contact us.

To learn more about responsible gaming, visit our Responsible Gaming page. For answers to common questions, visit the FAQ page.